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FREQUENTLY ASKED
QUESTIONS
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Where can Arroyo Kitchen products be found in-store?Arroyo Kitchen is sold directly to consumers here on our website and we're continuing to expand nationwide. Our Tea Bags, Vegan Jerky, and Italian Sauces can be found in stores at the tea aisle, sauce aisle, or snack aisle. If you can't locate Arroyo Kitchen, please ask a store associate for assistance or contact us info@arroyokitchen.com for more information. Arizona: 99 Ranch Market California: 99 Ranch Market Mitsuwa - Southern California Eternity Mart - Los Angeles Mission Square Market - San Diego Stehly Farms Market - San Diego Jensen's Foods - San Diego Seaside Market Cardiff - San Diego Tri-County Produce - Santa Barbara Ojai Valley Ranch Market - Oak View Hawaii: Down To Earth Illinois: Gene's Sausage Shop - Chicago Olivia's Market - Chicago Texas: 99 Ranch Market Michigan: Toski Sand Deli-Party Store - Petoskey Nevada: 99 Ranch Market - Las Vegas Nebraska: Food E Concepts Inc. - Omaha New York: 99 Ranch Market Ohio: Clifton Market - Cincinnati Jungle Jim's Utah: Good Earth Markets Virginia: City View Market - Lynchburg Wisconsin: City View Market - Madison Please Note: - Our Italian Sauces are available exclusively at 99 Ranch Markets in California, Texas, Arizona, New York, and Las Vegas. - Our Vegan Jerky is currently out of stock in stores.
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Are Arroyo Kitchen products vegan-friendly?Yes, most of our products are vegan-friendly. We have plenty of non-cruelty vegan options to choose from: - Arroyo Kitchen Teabags - Arroyo Kitchen Vegan Jerky - Arroyo Kitchen Midnight Spice Sauce - Arroyo Kitchen Premium Candles - Arroyo Kitchen Hand Sanitizers However, please note that our Arroyo Kitchen Delicious Onion Sauce contains Pecorino cheese and Milk.
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Are Arroyo Kitchen products gluten-free?Yes, most of our products are gluten-free EXCEPT our Vegan Jerky, which contain wheat.
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Where are Arroyo Kitchen products made?Our products are proudly made under high standards in Taiwan, Italy, and USA.
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Does Arroyo Kitchen offer wholesale pricing?Yes, Arroyo Kitchen offers wholesale pricing for qualified retailers! Our wholesale services are directly handled by Faire, which is an online wholesale marketplace. To apply for a wholesale account with us, please visit https://faire.com/direct/arroyokitchen For more information on our wholesale services, please visit: https://www.arroyokitchen.com/wholesale Need wholesale customer support?
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Does Arroyo Kitchen have a rewards program?Yes! Arroyo Kitchen's loyalty program is FREE and easy to join. Start getting rewarded today by earning points that can be used to pay for your future purchases. For more information, please visit: https://www.arroyokitchen.com/loyalty
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Does Arroyo Kitchen offer free shipping?Yes, we offer free standard shipping for orders over $69 (before tax & shipping).
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How long does shipping take?Orders will be processed and shipped within 3-5 business days after the order is placed. After shipment, delivery usually occurs within 5-7 business days. While we strive to meet our standard shipping times, please note that delays can occur due to unforeseen circumstances. You will receive an email confirming your tracking number and expected delivery date, once your order ships, allowing you to track the status of your delivery.
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Can I return my item?If you are unsatisfied with our product, if the product arrives damaged, or for unopened non-food items, we accept refunds within 7 days of delivery for a refund in the original form of payment. To initiate a return, please contact info@arroyokitchen.com with your order details (Name, Email, & Order #) and reason for return. Our customer service team will be in contact shortly after. For more information or to see if your order is eligible for return please visit: https://www.arroyokitchen.com/shipping-returns
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How do I track my order?Once your order is processed and shipped, you will receive an email with the tracking number for tracking your package. This email is usually sent within 24 hours after your order has shipped. You can use this tracking number to monitor the status of your order shipping.
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Can I cancel my order?Please reach out to info@arroyokitchen.com as soon as possible within 24 hours of placing your order. Our Customer Service Team is available M-F between 9 AM-5 PM PST. If your order has been packaged and shipped, we are unable to cancel your order.
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Where is your location for order pickup?Our pickup order location is at 1135 Westminster Ave. #E Alhambra, CA 91803. We are open Monday through Friday from 9 AM to 5 PM.
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How to open Tea Bag packageUnwrap the delight of our premium Taiwanese Tea by following these steps: Step 1: Hold the bag with the double-stitched side of the string facing you Step 2: At the far end of the left string, undo the small knot Step 3: Pull the string until the loops unravel and the stitching detaches from the packaging Another method can be opening the bottom flaps of the packaging. Need more help? Watch the video below on how to open our tea packaging.
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What are the tea flavors?With a lifelong love for quality tea and a strong connection to her Taiwanese roots, our founder and CEO, Verona Tang, passionately crafts unique tea blends that capture the essence of Taiwan's rich tea culture and tradition. - Rose Oolong Tea: Light, fragrant, and floral blend of real rose petals and oolong tea, creating a soft and delicate brew. - Jasmine Green Tea: Our green tea is blended with jasmine flowers and compliments the tea with a floral taste and aroma. Green tea is made of unoxidized leaves and contains the largest amount of antioxidants. - Osmanthus Oolong Tea: Osmanthus is a yellow-gold flower grown in Southern China. When blended with our premium oolong tea, osmanthus adds a distinctly sweet and buttery fragrance. - Destress Oolong Tea: Our Destress Oolong Tea is blended with Osmanthus flower, mint, lemon balm, and verbena plant, which gives our blend an herbal aroma to promote relaxation.
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Does the tea contain caffeine?Yes, our tea does contain caffeine - but naturally! We choose to preserve the integrity of our tea leaves, which means the caffeine that's naturally present in the leaves stays put. No additives or artificial processing is used to remove the caffeine, giving you the tea's full delicious flavor, just as it's meant to be. Each teabag sachet contains around 30-50 mg of caffeine. The FDA Recommended Daily Caffeine Intake is 400mg.
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Are the Tea Bags non-GMO?Our Tea Bags are proudly made with non-GMO ingredients. Savor the pure, authentic, taste of Taiwanese tea.
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Is the tea sugar free?Absolutely, our tea is unsweetened and free from any added sugars or flavorings, just pure tea leaves.
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How do I cold brew your tea?"Cold brew" is a method of brewing tea without using hot water. To cold brew our tea, add one individual pyramid teabag to a pitcher or container with a lid, add room temperature water, cover the lid, and refrigerate overnight for 6-8 hours. Once the brew is ready, remove and discard the teabag. We recommend using one teabag for every 600 mL of water.
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Is there a difference in taste between hot brew and cold brew?What we love about our teas is that they can be enjoyed hot or chilled and the choice ultimately comes down to your preference. Our hot brew envelops the senses with a calming and rich tea flavor profile. When chilled, the tea yields a refreshing, smooth, and cooling infusion. Whichever method you choose, you can expect a perfect cup.
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How many times can each tea bag be used?Our whole tea leaves are designed to be used multiple times, and the number of uses depends on the brewing method. For hot brewing, our individual teabags can be steeped up to 3 times. For cold brewing, we recommend using our individual teabag only once, as the longer steeping time extracts more of the flavors from the leaves. Our whole-leaf teabags ensure quality flavor every time, without tasting watered down.
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What makes Arroyo Kitchen Tea Bags a premium product?Our commitment to quality and sustainability sets Arroyo Kitchen's tea apart as a premium product. We partner with local Taiwanese farmers prioritizing sustainable farming practices and maintaining strict quality control measures. Our tea is sourced from the natural beauty of Taiwan's lush mountain climate and harvested only 1-2 times a year per season. Unlike mainstream tea bags that are filled with “dust” or “fannings,” our premium tea bags are filled with high-quality whole tea leaves ensuring a rich flavor.
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Does Arroyo Kitchen have loose-leaf tea?At Arroyo Kitchen, we're passionate about sharing the rich flavors of Taiwanese tea culture. Although we don't offer loose-leaf options, we've selected a teabag format that balances convenience with quality, allowing you to enjoy our unique tea flavors anytime, anywhere.
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What are the teabag sachets made of?Our teabag sachets are made with PLA (Polylactic Acid) bioplastic derived from corn fiber. These innovative teabags are designed to biodegrade naturally after one year, minimizing their ecological footprint by leaving nothing behind. Our PLA teabags can also withstand high temperatures due to their high melting point.
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How is the tea packaging sustainable?Our Arroyo Kitchen teabags packaging is made from fully recyclable paper materials. The individual pyramid teabags are made from PLA corn fiber that is biodegradable after one year. We're committed to reducing our environmental footprint and promoting sustainability in our operations.
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What are the Italian Sauce flavors?At Arroyo Kitchen, we are passionate about providing authentic culturally inspired products to your table. That is why our Italian Sauces are the perfect sauce to elevate any dish. -Delicious Onion Sauce: A sweet savory blend of onions, pecorino cheese, garlic, and sunflower oil. -Midnight Spice Sauce: A delicious blend of sun-dried tomatoes, garlic, and a spicy kick of red chili pepper.
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What ingredients are used for the sauces?Our sauces are made with honest and simple ingredients. They contain no added color, sugar, preservatives, or artificial flavoring. -Midnight Spice Sauce: Sunflower Oil, Sundried Tomatoes, Garlic, Tomato Puree, Red Hot Chili Pepper, Salt, Sweet Paprika & Oregano -Delicious Onion Sauce: Sunflower oil, Onions, Salt, Wine Vinegar, Whey, Pecorino Cheese, Garlic, Red Hot Chili Pepper traces & Citric Acid, CONTAINS MILK
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Can I find Arroyo Kitchen's Italian Sauces in stores?Yes! Our Italian Sauces are available exclusively at 99 Ranch Markets in California, Texas, Arizona, New York, and Las Vegas.
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How can I use the Italian Sauce?Our Italian Sauces can be used in a variety of ways for any dish. You can sauté, roast, grill, bake, stir fry, or even use it as a topping. Our sauces will make your favorite dish even better. Visit our recipe page for some tasty meal inspirations using our sauces: arroyokitchen.com/recipes
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What dishes pair well with your Italian sauces?Our Italian Sauces are highly versatile and delicious, making them the perfect pair with various dishes such as rice, pasta, tacos, noodles, lotus buns, bread, dumplings, and more! Visit our recipe page for some tasty meal inspirations using our sauces: arroyokitchen.com/recipes
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Where are Arroyo Kitchen's Italian sauces made?Our sauces are proudly made in Italy, using simple high-quality ingredients.
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Are the Italian Sauces vegan friendly?Our Midnight Spice Sauce is 100% vegan-friendly. However, please note that our Delicious Onion Sauce contains Pecorino cheese and Milk.
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How should I store the sauces?When unopened, store in a cool, dry place. Refrigerate immediately after opening.
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How long does the sauce last?Our Italian Sauces have a shelf life of 12-24 months. Please view the container's lid for the "best before" date.
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What is the vegan jerky made of?Our vegan jerky is expertly crafted with soybean fibers, making it a 100% vegan-friendly snack.
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What are the vegan jerky flavors?Our vegan jerky flavors are uniquely inspired by Asian Cuisine. -Original Vegan Jerky: Asian Five Spice (star anise, cloves, cinnamon, Sichuan peppercorns, and fennel seeds) with a sweet soy sauce kick -Wasabi Vegan Jerky: Soy sauce with wasabi -Red Chili Vegan Jerky: Smoky spice marinated in red chili powder -Black Pepper Vegan Jerky: A sophisticated balance of smoky, savory, goodness with a subtle kick of black pepper.
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What is the texture of Arroyo Kitchen Vegan Jerky?Our vegan jerky has a soft, satisfying, delicately firm texture that's effortlessly chewable. The jerky is cut into square pieces, perfect for on-the-go snacking. With its indulgent texture and savory flavors, our vegan jerky confidently rivals the most revered meat-based jerkies.
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What is the allergen warning?Our vegan jerky products contain FD & C Yellow No, 5, Soy, and Wheat. It may contain traces of sesame and nuts.
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Where is the vegan jerky sourced?Our vegan jerky products are made and sourced from Taiwan, a country renowned for its innovative approach to plant-based cuisine. Taiwan has a thriving vegan culture and is home to some of the world's most skilled artisans in crafting delicious meat-free products. Our partners in Taiwan share our passion for quality, sustainability, and animal welfare, bringing you the best vegan jerky possible.
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What are the benefits of vegan jerky?Vegan jerky offers a cruelty-free and environmentally friendly alternative to traditional meat-based jerky.
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Is the vegan jerky packaging resealable?Our packaging is designed with convenience and freshness in mind. The straight-line tear allows easy opening, while the inner zipper pouch ensures a resealable feature.
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How should I store Arroyo Kitchen Vegan Jerky?Store in a cool dry place and ensure the product is sealed.
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Are Arroyo Kitchen Hand Sanitizers essential-oil based?Yes, our hand sanitizers use premium essentials for fragrance and added antimicrobial benefits. They are a great alternative for those seeking a more natural option.
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What essential oils are used?Our candles are made with 100% pure therapeutic-grade essential oils extracted from real plants. Ylang Ylang: Exotic floral scent with warm sweet notes Bergamot: Bright refreshing scent with citrusy notes Tea Tree & Lemon Myrtle: Herbal, crisp, clean scent with earthy notes
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Does the hand sanitizer contain alcohol?Our hand sanitizers contain 65% ethanol, which is a common and effective active ingredient in hand sanitizers.
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Is the hand sanitizer effective against all germs?Our hand sanitizers are 99.9% effective against most common germs.
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Does Arroyo Kitchen Hand Sanitizers dry out hands?Our hand sanitizers are enriched with the nourishing properties of Aloe Vera and Vitamin E oil, leaving your hands soft and smooth, even after constant use.
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What makes your hand sanitizers premium?Our hand sanitizers are made with high quality pure essential oils and are handmade in the USA. We believe in transparency and purity, which is why our formula is free of parabens, preservatives, synthetic colors, fragrances, and triclosan, ensuring a safe and gentle experience for all skin types. Our hand sanitizers are also enriched with the nourishing properties of Aloe Vera and Vitamin E oil, leaving your hands soft and smooth.
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Is the hand sanitizer a gel or spray?Our hand sanitizer comes in a gel format. Our pump dispenser allows for fast and effortless application, making it ideal for busy lives and on-the-go use.
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Where are the hand sanitizers sourced?Our hand sanitizers are proudly sourced and handmade in the USA.
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What types of essential oils are used?Our candles are made with 100% pure therapeutic-grade essential oils extracted from real plants. Ylang Ylang: Exotic floral scent with warm sweet notes Bergamot: Bright refreshing scent with citrusy notes Tea Tree & Lemon Myrtle: Herbal, crisp, clean scent with earthy notes
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What benefits do essential oil candles provide?Essential oils are a key component of aromatherapy, a practice that uses the therapeutic properties of plant extracts to promote physical, emotional, and mental well-being. Ylang Ylang: Alleviates anxiety and promotes relaxation Bergamot: Mood boosting and reduces stress Tea Tree & Lemon Myrtle: Soothes mind and improves clarity/focus
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How are essential oil candles a safer option than traditional candles?Essential oil candles are considered safer because they're derived from natural plant substances instead of traditional candles that use artificial synthetic fragrances. Synthetic candles are made of harmful synthetic oils with chemicals like phthalates that release harmful toxins when burned. Studies have shown these fragrances are a health risk as they can disrupt hormones and cause respiratory issues. Essential oil candles are a healthier and more natural solution as they retain the plant's natural aroma and provide healing aromatherapeutic properties. Essential oils are toxin-free and don't contain harmful chemicals, allowing a cleaner burn, making them a safer option for indoor air quality.
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What are the suggested usages for the candles?Ylang Ylang: Perfect for your post-dinner relaxation, bath time indulgence, or winding down before bed. It's soothing aroma creates a serene ambiance, helping you unwind. Bergamot: Essential mood booster for your afternoons or whenever you need a little pick-me-up. Its invigorating citrus scent will energize you senses and uplift your mood. Tea Tree & Lemon Myrtle: Perfect for your early mornings or afternoons at work. This candle will help you stay focused and refreshed throughout your day.
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What size are the premium candles?Weight: 2 lbs Measurement: 3x3x4 in.
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What makes your candles premium?Our candles are blended with high-quality pure essential oils and are handmade in the USA. The candles also have an impressive 60-hour burn time.
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How come I don't smell my candle's aroma immediately?Our premium candles may need to be burned a few times to release their essential oil scent. Each candle has its own subtle variations in aroma due to the handmade process.
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Are your candles vegan friendly?Yes, our premium candles are made with clean vegan ingredients.
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Where are the candles made?Our premium candles are proudly sourced and handmade in the USA.
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