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FREQUENTLY ASKED
QUESTIONS
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Where can Arroyo Kitchen products be found in-store?While we are continuing to expand, only Arroyo Kitchen's teabags and vegan jerky can be found in stores. California: Mitsuwa - Southern California 99 Ranch- Southern California Eternity Mart - Los Angeles Mission Square Market - San Diego Stehly Farms Market - San Diego Tri-County Produce - Santa Barbara Ojai Valley Ranch Market - Oak View Hawaii: Down To Earth Illinois: Gene's Sausage Shop - Chicago Olivia's Market - Chicago Michigan: Toski Sand Deli-Party Store - Petoskey Nebraska: Food E Concepts Inc. - Omaha Ohio: Clifton Market - Cincinnati Jungle Jim's Utah: Good Earth Markets Virginia: City View Market - Lynchburg Wisconsin: City View Market - Madison
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How long does shipping take?Orders will be processed and shipped within 3-5 business days after the order is placed. You will receive an email confirming your tracking number and expected delivery date. While we strive to meet our standard shipping times, please note that delays can occur due to unforeseen circumstances.
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Can I return my item?At Arroyo Kitchen, we prioritize the safety of our consumers and employees. Due to the nature of our business, we cannot accept returns for hygiene and safety reasons for food products. However, we understand that customer satisfaction is paramount. Therefore, we offer refunds within 7 days of purchase if you are unsatisfied with our product or if the product arrives damaged. For more information, please visit: https://www.arroyokitchen.com/shipping-returns
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Can I track my order?Once your order is processed and shipped, you will receive an email with the tracking number for tracking your package. This email is usually sent within 24 hours after your order has shipped. You can use this tracking number to monitor the status of your order shipping.
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Are Arroyo Kitchen products vegan-friendly?Yes, most of our products are vegan-friendly. We have plenty of non-cruelty vegan options to choose from: - Arroyo Kitchen Teabags - Arroyo Kitchen Vegan Jerky - Arroyo Kitchen Midnight Spice Sauce - Arroyo Kitchen Premium Candles - Arroyo Kitchen Hand Sanitizers However, please note that our Arroyo Kitchen Delicious Onion Sauce contains Pecorino cheese and Milk.
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Does Arroyo Kitchen offer wholesale pricing?Yes, Arroyo Kitchen offers wholesale pricing for qualified retailers! Our wholesale services are directly handled by Faire, which is an online wholesale marketplace. To apply for a wholesale account with us, please visit https://faire.com/direct/arroyokitchen For more information on our wholesale services, please visit: https://www.arroyokitchen.com/wholesale Need wholesale customer support?
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How to open teabag packageOur teabags contain step-by-step instructions on the back of the packaging on how to open them. Step 1: Turn the bag so the double-stitch side of the string is facing you Step 2: Look at the double stitch side and follow it to the far left bend of the string Step 3: Undo the first loose knot by pulling the string tail out of the loop Step 4: Pull the tail of the string gently, and it will slowly unravel the stitching Video:
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What are the tea flavors?- Rose Oolong Tea: Light, fragrant, and floral blend of real rose petals and oolong tea, creating a soft and delicate brew. - Jasmine Green Tea: Our green tea is blended with jasmine flowers and compliments the tea with a floral taste and aroma. Green tea is made of unoxidized leaves and contains the largest amount of antioxidants! - Osmanthus Oolong Tea: Osmanthus is a yellow-gold flower grown in Southern China. When blended with our premium oolong tea, osmanthus adds a distinctly sweet and buttery fragrance. - Destress Oolong Tea: Our Destress Oolong Tea is blended with Osmanthus flower, mint, lemon balm, and verbena plant, which gives our blend an herbal aroma to promote relaxation.
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What makes our tea bags a premium product?Our commitment to quality and sustainability sets Arroyo Kitchen's tea apart as a premium product. We partner with local Taiwanese farmers prioritizing sustainable farming practices and maintaining strict quality control measures. Our tea is sourced from the natural beauty of Taiwan's lush mountain climate and harvested only 1-2 times a year per season. Unlike mainstream tea bags that are filled with “dust” or “fannings,” our premium tea bags are filled with high-quality whole tea leaves ensuring a rich flavor.
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How many times can each tea bag be used?Our whole tea leaves are designed to be used multiple times, and the number of uses depends on the brewing method. For hot brewing, our individual teabags can be steeped up to 3 times. For cold brewing, we recommend using our individual teabag only once, as the longer steeping time extracts more of the flavors from the leaves. Our whole-leaf teabags ensure quality flavor every time, without tasting watered down.
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What are the tea bags made of?Our tea bags are made with PLA bioplastic derived from corn fiber. These innovative teabags are designed to biodegrade naturally after one year, minimizing their ecological footprint by leaving nothing behind. Our PLA tea bags can also withstand high temperatures due to their high melting point.
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How is the tea packaging sustainable?Our Arroyo Kitchen teabags packaging is made from fully recyclable paper materials. The individual pyramid teabags are made from PLA corn fiber that is biodegradable after one year. We're committed to reducing our environmental footprint and promoting sustainability in our operations.
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